HP laserjet 500 MFP M 525 which displays an error

[BOB8082202]

Good morning

I have an HP laserjet 500 MFP M 525 which displays an error message:

“Communication Lost (Device (-) Control Panel) Turn off then on. »

A few steps I tried to fix the problem:

-To restart

- Restart disconnected from the network

- Reboot connected to another network port

- Confirm that SNMPv3 is correctly configured

I have also noticed that when this issue occurs, a 2nd issue occurs where the printer gets stuck on the startup sequence just at 2/8. Previous firmware notes indicated that this was an issue with the sleep timer setting. Apparently, if this setting is misconfigured, it won't wake up on a sleep mode network port event as it should. It seemed to be related but alas the firmware update didn't stop it from happening for me.

Observations I made:

- When the problem occurs, the printer fails to start properly. It stops the boot sequence early to flash the communication error message.

- After the full reboot is complete, the problem will disappear for a while

- It often takes several reboots for the printer to "wake up" and start talking to the network again. Eventually you get lucky and it completes a full boot and the problem goes away.

- Event logs show corrupted data in configuration volume and corrupt information log file

- Event logs show multiple General Address Book Services errors

Anyone else having this issue or have any suggestions to fix the initial root issue of the "Communication Error" message?

[Treeko]

Hi @BOB8082202 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Repairatrooper]

Either the control panel or the formatter is failing.  

[Treeko]

Hi @BOB8082202 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support