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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP laserjet pro MFP M227 dn load tray1. plain letter'

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02-26-2021 11:56 PM
my hp laser jet pro MFP m227dn cant print it displays load tray 1 plain letter, what could be the problem?
and how can i get rid of the following errors : very low imaging drum and low memory supplies
Solved! Go to Solution.
Accepted Solutions
02-27-2021 04:49 AM
The pickup issues are likely related to your Imaging Drum, a low toner or imaging drum will cause paper pickups and feed issues, so an empty Imaging Drum must be replaced to resume printing correctly, also the Toner Cartridge need to be replaced if it is low:
For the Paper error which is possibly due to a wrong paper settings too, so please make sure the correct paper type and size are set as well, you should make sure the correct settings are selected for both the Default Paper Size and Type and for the different Trays as well (you should see a Tra11/Tray2 sub menu:
- Press the Setup button.
- Press the right arrow button until System Setup displays, and then press OK.
- Press the right arrow button until Paper Setup displays, and then press OK.
- Press the right arrow button until Paper Type displays, and then press OK.
- Press the right arrow button to select a paper type, and then press OK.
- Press the right arrow button until Paper Size displays, and then press OK.
- Press the right arrow button to select a paper size, and then press OK.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
02-27-2021 04:49 AM
The pickup issues are likely related to your Imaging Drum, a low toner or imaging drum will cause paper pickups and feed issues, so an empty Imaging Drum must be replaced to resume printing correctly, also the Toner Cartridge need to be replaced if it is low:
For the Paper error which is possibly due to a wrong paper settings too, so please make sure the correct paper type and size are set as well, you should make sure the correct settings are selected for both the Default Paper Size and Type and for the different Trays as well (you should see a Tra11/Tray2 sub menu:
- Press the Setup button.
- Press the right arrow button until System Setup displays, and then press OK.
- Press the right arrow button until Paper Setup displays, and then press OK.
- Press the right arrow button until Paper Type displays, and then press OK.
- Press the right arrow button to select a paper type, and then press OK.
- Press the right arrow button until Paper Size displays, and then press OK.
- Press the right arrow button to select a paper size, and then press OK.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂