HP officeJet 6962 won't print blue and yellow

[NoaSh1001]

Hello,

Maybe someone could help me...

I changed the cartridges (yellow and blue) few days ago and now the printer prints only black and magenta.

I did printed a triel copy from the printer (not using the computer) and it is still will not print the blue and yellow

What is the problum and how could I fix it?

Thank you

[sandytechy20]

@NoaSh1001

Thanks for taking an interest in the HP Support Forums After reading your post I see that you replaced blue and yellow cartridge and both are not working. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:

Did you vent and make sure the cartridges are seated properly

If not, Make sure the ink cartridges are properly vented and seated correctly

1. Press the Power button to turn on the printer, if it is not already turned on.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Opening the ink cartridge access door

   

3. Wait until the carriage is idle and silent before you continue.

4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

   Figure : Removing the ink cartridge

   

5. Examine the vent area above the HP logo on the top of the ink cartridge.

   Figure : Examine the vent area on the cartridge

   

6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   Figure : Remove the orange pull-tab

   

7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

   Figure : Cleaning the clogged vent with a pin

8. 1. 

      Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

9. Turn the ink cartridge so that the cartridge contacts face downward, and then match the label color with the color dot on the carriage.

10. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

    Figure : Installing the ink cartridge

    

11. Repeat these steps to inspect the vents on each of the ink cartridges.

12. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

13. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

Try to print.

Clean the printhead

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Clean Printhead, and then touch Continue.

   A test page prints.

   Figure : Example of the printhead cleaning test page

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

You can refer this HP Document for more assistance: https://hp.care/2JBcc6o

Let me know how it goes.

Cheers.

[NoaSh1001]

Hello,

Unfourtunately it didn't help, still no yellow and black

[sandytechy20]

@NoaSh1001

Thanks for the reply.

I appreciate your time and effort.

This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Cheers.

[DotH2]

I did check the flow for the blue ink.  Did not work.  Is there anythin else I can do?