HP officeJet Pro 8720 Cartridge error message "older generation" cartridge

[brandi009]

These are genuine HP 952 Cartridges, however they were purchased over a year ago.  Today when I changed the black ink, I am getting a message sayin that the cartridge is older and i cannot use it.   I have three black ink  cartridges, and all three are giving me the same error.  I have powered down the unit, unplugged from wall, and cleaned the chip with a lint free cloth.  Nothing works.  Please let me know what i can do to fix this.

Also, the ink cartridges have a warranty date of 12/2022 and 8/2022.  it is not clear why these are not working are are an "older generation".

[Kumar0307]

@brandi009, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the ink cartridges. 

• Make sure you use HP ink cartridges. HP cannot guarantee the functionality of non-HP ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Insert the old ink cartridge and check for the error. If no error, then the new one is defective

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective HP ink cartridges or the printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!