HP officejet 250 not printing from PC

[rochm]

Printer doesn not print from my pc since last windows 10 update version 1703,  it does print from my lap top I seem to have tried everyting update unistall reinstall.  Scan&print dr, only inside test print works then say cannot fix this issue it's the app not working properly.  I have uninstalled and reinstall still same issue no printing from PC  HP envy 700

[The_Fossette]

Hi @rochm,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues printing from your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you able to make a copy?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

.

Meanwhile, I recommend you follow below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2oPrM7h

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[rochm]

Thank your for your reply,  The printer doesn't print from my PC but it does copy.  From my DELL Laptop the printer works fine.  It stopped printing since le last windows 10 update 1703 windows 10 creator, on my HP Envy 700. The update did not affect my DELL laptop.

I followed your instructions to the letter but had tried already most of it to no result.  to let you know the link for installing the software is for 

HP Photosmart C6200 series Full Feature Software and Drivers

My printer is HP officeJet 250 mobile,  I tried it anyway but did not do anything I had to completely remove uninstall the software.  I'm back to square one.

[The_Fossette]

Hi @rochm,

I recommend you to download and install the software from the below link and check.

https://support.hp.com/us-en/drivers/hp-officejet-250-mobile-all-in-one-printer-series/5156319

Let me know how it goes and you have a great day!

Take care!

[rochm]

Thank you,  I had replied but maybe on private board,  I sorry to say that it still does not work for printing from my PC I don't  know what eles to do I semm to have tried every thing.  I keep trying different things to no avail.

[rochm]

It indicates that the printer is connected and ready and is set as default printer but no printing from PC 

[The_Fossette]

Hi @rochm,

I recommend you to create a new user profile on your computer and then install the printers on that and check if it helps.

Refer to the below link on how to create a new profile.

https://support.hp.com/us-en/document/ish_4142455-3514686-16

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Mallynn]

Dear Rochm,

Thanks for reporting the issue.

You may want to visit the link below,

https://support.hp.com/us-en/product/hp-officejet-250-mobile-all-in-one-printer-series/5156319/docum...

But however if you still unable to solve the issue you might want to contact the HP Support at the link below:

https://support.hp.com/us-en/contact-hp/product/HP-OfficeJet-250-Mobile-All-in-One-Printer-series/51...

Thank You

Happy Printing