HP officejet 6600 I have to feed paper manually

[MMAG]

I have to feed paper manually after I foolishly tried to print an envelope.  Have cleaned rollers, checked to make sure there’s no pieces of paper stuck, reset to factory settings, powered off and back on.  Don’t know how to reset for paper thickness.

[sandytechy20]

@MMAG

Welcome to HP support community.

Adjust the paper settings in the print driver

1. Return to the document that you were trying to print when the issue occurred.

2. Click File, and then click Print. The Print dialog box opens.

3. Select your printer, and then click Properties.

4. In the Print Properties dialog box, click the Features tab.

5. From the Paper type drop-down list, click the paper type that is loaded into the printer.

6. From the Size drop-down list, click the paper size that is loaded into the printer.

7. Click OK on the Print Properties dialog box, and then click OK on the Print dialog box to print the document.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MMAG]

I have checked all the settings in dialog boxes both in Word and in HP settings.  Set to letter sized paper.  Completed all the steps in the video.  Still will not pick up a sheet of paper to print unless I gently feed it manually.  Then it prints fine.  I have printed several test pages from printer but only if I manually feed.

[sandytechy20]

@MMAG

Update the printer firmware

Refer the HP document for the steps to update firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MMAG]

Firmware is up to date.  Everything is fine except paper feed doesn’t work.  Problem is not software, I have the HP smart app installed on laptop.  Not available for iPad in my region.  Prints fine if I feed the paper by hand.  Worked fine until I tried to print an envelope.

[sandytechy20]

@MMAG

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MMAG]

Thank you for trying to help.  Unfortunately when I put in the serial number the message is “this product is no longer serviced by HP”.  Will just have to manually feed paper until I run out of ink.

[sandytechy20 · Accepted solution]

@MMAG

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[MMAG]

Thank you, I will wait to hear from someone