HP officejet 6978 will not print docs or photos in color.

[PaladinFilm]

Hi,
I just got a new HP officejet 6978 and followed all the set-up procedures.  Downloaded and installed the software, updated the firmware, connected to my network.

My test pages and align pages all printed out fine, but when i go to print a doc(Word), spreadsheet(Excel) or photo(jpg) with color, the unit only prints BW/greyscale.  To reiterate, the test pages print with color but anything else does not.  Have restarted, reconnected and reinstalled everythignI coud find, but no luck.

Any help would be appreciated.

Thanks

[KrazyToad · Accepted solution]

@PaladinFilm

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

This seems to be a driver issue since the Test Page prints in Color.

Please ensure your Mac has all the latest updates

Next we will Remove and Re-Add the printer to the Mac Printing Queue

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Try printing and let me know how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[PaladinFilm]

That appears to have fixed the problem!

Thank you, KrazyToad!

[KrazyToad]

@PaladinFilm

I'm glad we got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need help

Thank you