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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KimberlyDawn
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HP officejet 8702 printer printing blank pages

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HP Officejet 8702 printer
Microsoft Windows 10 (64-bit)

I had a paper jam which i cleared and printed pages after. Just adding that in the slight chance it would have something to do with that.  The next day I tried to print from my Hp spectre x360 and the printer acted like it was going to print but the page came out blank. I have tried multiple things which I am listing below that haven't worked, The crazy thing is after I did those steps I would print the test page out which was perfect but then it would only print one page after correctly and then it would go back to sending me blank pages

Steps I have tried

1-Attempted to print from Iphone to make sure it wasn't a issue with my HP laptop...didn't work

2- powered off printer, unplugged and powered back on...didn't work

3- Did printer maintenance to clean ink Cartridges...printed test page which was good then I printed regular paged and it wasnt aligned right

4-Printer maintenance to align printed a test page worked fine printer one page after and it worked but only for one page then blank pages again

5-Uninstalled printer on laptop and reinstalled- test page worked then back to blank page

6- Used HP print doctor followed instructions it did the same thing...test page good, print one page after good then back to blank pages and i did this twice

I use HP instant ink and I know those are good.

ANY help you can give me would be greatly appreciated. I really need my printer as soon as possible

3 REPLIES 3
KrazyToad
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@KimberlyDawn

 


Welcome to HP Support Community


I would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ8700/OJ8700_Full_WebPack_1953.exe and follow the onscreen instructions

 

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Gretsterl
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How do I fix the blank page printing problem from my mac

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KrazyToad
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@Gretsterl

 


Welcome to HP Support Community


I would like to help

 

Do you experience the same issue when making Photocopies?

 

Please ensure that the printer and Mac has the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT201541

 

Next remove and re-add the printer using Airprint

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print 

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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