HP officejet pro 8600 - unable to print from my macbook pro

[avakate]

We just purchased a new HP officejet pro 8600 however for some reason we cannot get my macbook pro to print to it. My mac says it is all connected to it. It is listed in the printer que and all the settings look fined, but when I send a document to the printer it won't print. It did print the first day we had it (about a week ago) but it stopped and we cannot figure out what to do. My daughter's pc will print to it, and so will my husband's pc. This is the first time I've had problems printing to an  hp from my mac. Any thoughts?

[JimJ502 · Accepted solution]

I've had my Officejet Pro 8600 about six months.  Just recently I've had the same issue.  It continues to print from my Windows computers but not the Mac.   The job goes into the print que but is place on a Hold.  I've tried numerous fixes including deleting the printer and re-installing.  Usually deleting and re-installing will fix it for a while, but now even that doesn't work.  I believe the only permanent fix is to purchase a different printer.  

[avakate]

Thanks so much. I really appreciate you taking the time to respond. It helps me make a decision.

[AjoyB]

What kind of a solution is this? Who marked this as a Solution? I guess the original questioner must be the one. I would like to see a real solution.

[APChemWhiz]

Did anybody ever get an anser to this?

[dclay79]

I have the same issue.  Any solutions?  Mine worked for 9 months with no problem and suddenly quit with no changes to equipment or configuration.

[VisionAiry]

Hopefully this rather generic document will help get you printing from your Mac again.

--Can't Print?--

If this doesn't work for you answer a few questions for me please:

1. What OS version are you using?
2. How is it connected to the computer (USB, wireless or Ethernet)?
3. If on a network, what is the printer's IP address?
4. Have you updated the printer's firmware?
5. Which model of Officejet 8600 do you have? Is it the 8600 (N911a), 8600 Plus (N911g), or 8600 Premium(N911n)?

Sorry for the delay in the response but I am happy to help.

[dclay79]

Are you kidding?  I went through that generic list 3 days ago.  It has not helped nor has it helped anyone else on this list with the problem.  

I have a MacBook Pro running OS X 10.6.8.  I have an HP 8600 Premium printer.  

Printing from the MacBook, the print job sits in the queue.  Network, internet, wireless connection to printer checks out.  When I run network diagnostics from the printer dialogue box I get a server error which says, "Can't find officejet Pro 8600 [93600C]._ipp._tcp.local." 

I can print from my iPad using airprint, but I have to shut the printer off in between each print job.  I can also print from Gmail the same way, but can't print from Word or local application on Mac.

IP is fine.  I have downloaded and install new print drivers and software.  I have disconnected and reconnected modem, routers and printer multiple times.

[VisionAiry]

No I am not kidding, in fact, I am trying to help.  The firmware update released in late March of this year directly addresses this problem.  The generic document was to cover all the different types of OS versions affected by this.  The IP address was to ensure it was within DHCP range and particularly not an APIPA like a 169.xx.xx.xx  or to see if you set a static IP since so many people are affected by this, you may all be at different points in troubleshooting.

Trust me, I understand you are frustrated and I'm more than happy to help.  I am particularly concerned if you have the most recent firmware (CLP1CN1304AR) as this has fixed a lot problems people have been having (considering the date on this thread precedes the time the firmware was released).

[dclay79]

OK, so sorry, but as you say I am very frustrated at this point and when I need a printer the most.  This has been an excellent printer up to this point.

I am running Mac OS X 10.6.8.

The printer is an Officejet 8600 Premium (N911n) on a wireless network.

The firmware version of the printer is CLP1CN1304AR.

My IP is 172.16.12.109

Is there any other info that would benefit?

Thank you for your help.