HP officejet pro 9025e showing code c9c60003

[sweido]

Blue screen with code C9C60003

[Raj_05]

Hi @sweido,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "C9C60003" on an HP Officejet Pro 9025e indicates a problem with the printer. Here are some steps you can try to resolve the issue.

• Restart the Printer: Turn off the printer, disconnect the power cord, and wait for a few minutes. Reconnect the power cord and turn the printer back on.
• Update Firmware: Make sure that your printer's firmware is up to date. You can check for firmware updates on the HP support website.
• Check for Paper Jams: Open the printer cover and check for any paper jams. Remove any stuck paper carefully.
• Reset the Printer: Perform a hard reset by disconnecting the power cord from the printer while it's still on. Wait for about 60 seconds and then reconnect the power cord. Turn the printer back on.
• Check for Software Issues: Ensure that the printer software on your computer is correctly installed and updated. If necessary, uninstall and reinstall the printer drivers.
• Run HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor. Download and run this tool to identify and fix common printing issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support