Solved: Re: HP pagewide 477 dw do not print red color - HP Support Community

AndreaPapola · ‎10-22-2022

The printer does not use the red color at all, as if the cartridge is not there, even though the red cartridge is new and not dry. PN: D3Q20B; SN: [Personal Information Removed]

Repairatrooper · ‎10-22-2022

Have you performed the cleaning cycles from the control panel? If not run both level 1 and level 2, then reprint the PQ page. If you get some streaked magenta there is a chance you can recover. Are you using OEM or 3rd party ink. I ask because there is a chance you have an air bubble in the ink lines which can be challenging to remove and is common with poorly refilled cartridges.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Repairatrooper · ‎10-22-2022

Can you post the print quality test pages please. A single color failure is often the result of a failed printhead or ink delivery system. Cost of repair will exceed the value of the device.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

AndreaPapola · ‎10-22-2022

Repairatrooper · ‎10-22-2022

Have you performed the cleaning cycles from the control panel? If not run both level 1 and level 2, then reprint the PQ page. If you get some streaked magenta there is a chance you can recover. Are you using OEM or 3rd party ink. I ask because there is a chance you have an air bubble in the ink lines which can be challenging to remove and is common with poorly refilled cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

AndreaPapola · ‎10-22-2022

Unfortunately, I've done all the alignment and head cleaning cycles, color calibration and everything else that can be done with printer maintenance, multiple times, and the cartridges are all original. Thank you very much for your great competence and courtesy and at this point, if I understand correctly, I proceed with the scrapping. Thanks again. Andrew

HP pagewide 477 dw do not print red color

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