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‎04-22-2017 08:12 AM - edited ‎04-22-2017 08:13 AM

HP Recommended
Product: HPED97D8 PHOTOSMART 6520
Operating System: Microsoft Windows 10 (64-bit)

In my windows settings my printer status is installed but the "driver is unavailable) I have repeatedly tried un-and-reinstalling the printer to no success 😞

 

How do I solve this problem?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2017 12:40 PM

HP Recommended

Hello, @ellie41 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I see that you are having issues with your Photosmart 6520 printer. I’d suggest a clean install to try and fix this issue. Here are the steps:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software12/COL43742/mp-108722-3/PS6520_1315-1.exe to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-23-2017 12:40 PM

HP Recommended

Hello, @ellie41 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I see that you are having issues with your Photosmart 6520 printer. I’d suggest a clean install to try and fix this issue. Here are the steps:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software12/COL43742/mp-108722-3/PS6520_1315-1.exe to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎04-26-2017 09:18 AM

HP Recommended

It worked!

 

This was a really useful easy to follow method, thanks!

 

Kind Regards

Was this reply helpful? Yes No

‎04-26-2017 10:28 AM

HP Recommended

@ellie41

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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