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‎03-10-2020 04:38 AM

HP Recommended
Product: HP DeskJet 4720
Operating System: Mac OS X 10.6 Snow Leopard and older

HP printer DeskJet 4720 suddenly stopped to print black color - just during printing: several first pages were Ok, then black color started to shade and after 2 pages - dissapeared in full. I tried to change cartridge, clean heads, everything ... No black color. Before printer has printed 2670 pages, might it capacity is over? I would really appreciate the assistance.

 

3 REPLIES 3

‎03-11-2020 03:17 AM

HP Recommended

Hi @Slartche

 

Welcome to the HP Support Community. I'd be happy to assist you with the "black not printing" issue. 

 

Appreciate you trying the steps listed in this document - Fixing Poor Print Quality

 

As the issue still remains, this could be an issue with the printhead and I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎03-12-2020 06:31 AM

HP Recommended

Hi, Asmita, thank you very much for your recommendations. I tried everything that you suggested, it did not help. I also tried to contact the HP partners that were listed in the link. None of them repair HP inkjet printers if the warranty is expired. (((

It seems that I have only one option - to buy a new printer. To make matters worse - my model (HP DeskJet 4720) is no longer for sale, so I need to choose a new model - and all of my spare ink cartridges - will have to be discarded ... since they cannot be used on other HP printer models. ((((

I'm really disappointed

 

Regards

Sergey

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‎03-12-2020 06:50 AM

HP Recommended

Hi @Slartche

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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