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‎11-09-2022 07:07 PM

HP Recommended

I have a cartridge error and would appreciate some help. My printer is a HP Officejet Pro 9015E and I recently am receiving an cartridge error that displays on my printer and it says One or more cartridges are missing or damaged and needs to be replaced. I replaced all my ink cartridges and my printer displays the same message. I check my ink levels and they are in the minus. I was on HP website for trouble shooting and it indicates to buy from insta ink. My printer is also up do date with all updates. 

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1 person had the same question
1 REPLY 1

‎11-18-2022 01:17 AM

HP Recommended

Hi @ocean08753,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with cartridge errors. I'd like to help!

 

Are you using HP genuine ink cartridges?

Are you enrolled in the instant ink program?

And if you have performed all the steps from this document here, then it could be a hardware issue. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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