HP printer does not print on normral non HP paper

[PeBo1]

I have installed a original HP print cartridge and since then the printer only allows to print on colorlok paper from HP.

this is very strange and not what I want. Any idea how to reset this?

tx

PeBo1

[senan6806]

@PeBo1

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I got to know from your post that you are not able to print on a regular paper and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Are you able to copy documents on a regular paper?

How is the printer connected, USB or Wireless?

Any error when you try to print on a normal paper?

Could you also try to print a test page on a normal paper and let me know the results. In order to print a test report:

1.) From the Home screen, touch (right arrow), and then touch Setup.

2.) Touch Reports, and then touch Printer Status Report.

[PeBo1]

Hi thanks for your reply  on your Questions:

the printer is connected wired and it is not possible to print a test page. Attached the photo with the error message I receive. 

[senan6806]

@PeBo1

Thanks! Power resetting the printer, cleaning the paper feed rollers and reloading the paper may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all the papers and ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the paper feed rollers, refer to solution 3 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) Reload the paper, refer to solution 1, step 2 from this document. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!