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Locked

‎09-13-2024 05:35 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Hi I attempted to reboot my printer (Envy Photo 7855) based on the steps below:

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

However it is still not working - are there any other options for my printer?

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