HP printer won't turn on, just has lavendar/gold color on screen

[weezergene]

HP7057C4 (HPENVY4510series) Today when I turned on my computer, the screen was upside down.  In order to correct, I unplugged everything and waited, then replugged and went through instructions for Display, Landscape, etc.  When that fixed the upside down problem, the window on my printer is lighted "lavendar/gold" and power button will not turn on.  Of course when I try to print I get the message "printer offline". I unplugged the printer only and waited a minute but there is no change. How do I get the printer back online?

[Garp_senchau]

@weezergene, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Reconnect the Printer to Your Computer or Network

On your computer:
Settings > Bluetooth & Devices > Printers & Scanners

Find your printer (HP ENVY 4510 series). If it says Offline, click on it.

Choose "Open Print Queue" > then from the queue window, select Printer > Use Printer Online

Ensure "Pause Printing" is not checked

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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