HP smart tank 5101, all lights on and solid, display is blank or black. buttons dont register

[Horimoto3493]

so i hadnt used the printer in awhile. it worked just fine the last time i tried to use it. i plugged it in and it doesnt want t work.... all of the lights turn on, but the display screen is blank, also none of the buttones seem to work, change the screen or do anything for that matter.... need help ir another printer might end up in the scrap snapped in half.

[Nal_NR]

Hi @Horimoto3493,

Welcome to the HP Support Community. 

I'd like to help!

It seems like the printer carriage is stuck. Kindly perform the steps mentioned in this document

Also, check for paper jams if any - 'E4' Error (Paper Jam)

Hope this helps! Keep me posted. 

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