HP smart tank 585 printhead problem

[Jeet_HBPS]

there is an error in my printer HP smart tank 585 printhead problem its yellow color was low i top-up but it still saying print head problem i hv remove the head and clean it with tissue minding the damage and it giving the tri color when i touch the tissue at that part of head but when i plug it in it read and again same error does any one has any resolution

[zoey7886]

@Jeet_HBPS, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Smart Tank printhead problem! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP Smart Tank 585 is still detecting a printhead issue despite refilling the yellow ink and cleaning the printhead. Try the following troubleshooting steps:

Reseat the Printhead Properly

Turn off the printer and unplug it.

Open the printhead compartment and remove the tri-color printhead again.

Gently clean the electrical contacts on the printhead and printer with a lint-free cloth slightly dampened with distilled water.

Let it dry completely, then reinstall it securely.

Run a Printhead Cleaning Cycle

Go to your HP Smart App or printer settings.

Navigate to Maintenance > Clean Printhead and follow the on-screen instructions.

Reset the Printer

Turn off the printer and unplug it from the power source for 5–10 minutes.

Plug it back in and turn it on.

Check for Firmware Updates

Open HP Smart App on your computer or phone.

Look for a firmware update option and install any available updates.  t

Let me know how it goes!

Take care, and have an amazing day!  

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Regards,