HP will not replace broken printer

[hijackedprinter]

bought HP expensive home printer 8030. Printed 17 color pages and died. spent a year with support trying to resolve. After 7 hours on the phone I finally got them to send more instant ink cartridges (I am still a member but will cancel in 5 days). After sending 3 instant ink cartridges still did not work. Asked for a replacement printer. Told me no, because  more cartridges must come and that must be the problem. Now it is 20 days past warranty and HP will replace if I give another $50 for extended warranty (I will also lose my year of instant ink as replacement will not come with cartridges so I am out even more. I think I am done with HP products for good. [content removed]. The resolution was simple, they just needed to send the replacement printer when it was under warranty since I asked in the first place and even support knew that this would resolve. I can now only print BW and scan. For color I must go to fedex or office max or a friend with working printer if I want color. Worst customer service ever BEWARE. [content removed]. If this can be resolved as one last attempt I would consider staying as a customer else, I need to throw in the towl.

[Kumar0307]

@hijackedprinter, Welcome to the HP Support Community! I’m here to help.

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!