HP

[DKR60]

My HP Office Jet Pro 8025E is stuck in verifying mode. Screen is locked with spinning circle on the screen & the word "verifying".

Power button is not responsive but screen is lit. Yellow and blue buttons on the front panel of printer are lit.

Connected to desktop PC via USB cable.

HP Smart app on CPU can find the printer but says it is offline. Firmware is set for auto download so I assume its up to date.

HP Smart Assistant says printer is out of warranty (bought in 2022?) so no help.

Have tried:

- disconnecting power both from printer and from CPU for 24 hrs. No change.

- disconnecting USB cable from both printer and CPU. No change.

- cannot do a rest because power button does not respond and cannot access setting screen.

- cannot check printer cartridges (recommended elsewhere) because printer thinks it is off and cartridge carriage cannot be moved.

- was going to try switching to wifi connection but cannot access printer screen to do that and HP app thinks the printer is offline.

What should I do next?

[Hawks_Eye]

Hi @DKR60,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I appreciate your troubleshooting efforts and taking time to describe the issue in details.

It looks like we may have to take remote access and assist you over the phone.

These requests are best addressed over the phone with our dedicated support team for your region. 

Our regional phone support team is equipped to provide this level of assistance and personalized real-time support to guide you accordingly.

I have sent a private message with details on how to reach our phone support team.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406