HP2710 printing small part of page then error - will print again if a press start button

[MusicGranny]

My HP2710 printer starts to print but a few lines but then goes into an error and the page is ejected.  All the lights flash.  If I then press the start button the error message changes to printing and the document prints.   This means that I am having to print everything twice and am using up my HP ink allowance.    I have tried pulling all the connections out and holding the start button to get rid of excess charge .   It's plugged in at the wall with no surge protector; I've rebooted both the router and the pc it's connected to but can't solve the problem.   

[A_Gayathri]

Hi @MusicGranny ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet 2710 All-in-One Printer could be due to a communication error, driver issue, or a hardware fault. Since you've already tried resetting the power and checking connections, here are some additional troubleshooting steps:

1. Check for Print Spooler Issues

• Press Win + R, type services.msc, and hit Enter.
• Scroll down to Print Spooler, right-click it, and choose Restart.
• Try printing again.

2. Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor.
• Follow the steps to detect and fix errors.

3. Update or Reinstall Printer Drivers

• Uninstall the current printer driver:
  • Go to Control Panel > Devices and Printers.
  • Right-click your HP DeskJet 2710 and select Remove device.
• Reinstall using HP Smart:
  • Download and install HP Smart.
  • Re-add the printer and test printing.

4. Check Print Queue and Clear Pending Jobs

• Open Settings > Devices > Printers & scanners.
• Click on your HP DeskJet 2710, then Open queue.
• Cancel any stuck print jobs and try printing again.

5. Check Paper and Ink Cartridges

• Make sure you're using genuine HP ink cartridges.
• Remove and reinsert the cartridges.
• Check for any paper jams or obstructions inside the printer.

6. Disable Bidirectional Support (Windows)

• Go to Control Panel > Devices and Printers.
• Right-click your printer and select Printer Properties.
• Under the Ports tab, uncheck "Enable bidirectional support."
• Click OK and restart your PC.

7. Reset the Printer to Factory Defaults

• Press and hold the Wireless and Cancel buttons together for 5 seconds until the Power light blinks.
• This resets the printer to its default settings.
• Reconnect the printer and test.

8. Try a Different Connection Method

• If using WiFi, try switching to USB and see if the issue persists.
• If using USB, try another port or cable.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MusicGranny]

Thankyou for your reply - someone has offered to come and help me at the weekend so we shall give it a go.  Kind regards

[A_Gayathri]

@MusicGranny ,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!