HP2755e will not connect to wifi

[PatHonovich]

HP 2755e will not connect to wifi. Running Mac OS 13.7.4

Need to print forms, tired of printer being a useless paperweight. Help!

[Hawks_Eye]

Hi @PatHonovich 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I hear you—nothing is more frustrating than a printer that refuses to cooperate! 

Let’s get your HP 2755e back on Wi-Fi so you can print those forms.

 

Step-by-Step Wireless Reconfiguration for HP 2755e on macOS 13.7.4

1. Reset the Printer’s Network Settings

• On the HP 2755e, press and hold the Wireless button and the Cancel button for 5 seconds.
• The Wi-Fi light should start blinking, indicating the printer is ready for setup.

2. Restart Your Router

• Power off your Wi-Fi router for 30 seconds, then turn it back on.
• Ensure your Mac and printer are connected to the same 2.4GHz Wi-Fi network (Your printers does not work with 5GHz network).

3. Reconnect the Printer to Wi-Fi

• Open the HP Smart app on your Mac (download it from the HP website).
• Click Add Printer and select Set Up a New Printer.
• Follow the on-screen instructions to connect the printer to your Wi-Fi.

4. Verify Connection on macOS

• Go to System Settings > Printers & Scanners.
• Click Add Printer, and your HP 2755e should appear.
• Select it and click Add.

5. Test the Printer

• Print a test page to confirm the connection.
• If issues persist, try resetting the printing system:
  • Go to System Settings > Printers & Scanners.
  • Right-click in the printer list and select Reset Printing System.

Let me know how it goes! 🚀

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Take care, and have an amazing day!

Regards, 

Hawks_Eye