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‎06-30-2020 05:11 AM

HP Recommended
Product: HP Envy 4502
Operating System: macOS 10.15 Catalina

Colour printer cartridge rejected - I've just installed an identical colour printer cartridge to the one I'm replacing but I get message "The following ink cartridge must be rejected". Try re-install, restart of printer but no change. Anybody help?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2020 10:47 AM

HP Recommended

Hi,

 

Thank you for contacting HP.

If you are using the HP Envy 4502 printer in United States, meaning the printer is originally from United States, then it will support the HP 61 Cartridges and not HP 301.

 

Please ensure you use the correct cartridge.

 

If the issue still remains then please try the steps in the link below:- 

https://support.hp.com/in-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368521/...

 

If you need further help, please reply to the post.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

 

I´m an HP employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-30-2020 10:47 AM

HP Recommended

Hi,

 

Thank you for contacting HP.

If you are using the HP Envy 4502 printer in United States, meaning the printer is originally from United States, then it will support the HP 61 Cartridges and not HP 301.

 

Please ensure you use the correct cartridge.

 

If the issue still remains then please try the steps in the link below:- 

https://support.hp.com/in-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368521/...

 

If you need further help, please reply to the post.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

 

I´m an HP employee
Was this reply helpful? Yes No
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