HP316 printer prints one job only.

[Sourabh_Vats]

HP printer 316 prints one job only. Then all the other jobs fail. I have to restart the printer and after that, it will print one more job. I ran the diagnostic and no error was found in the printer.

[A_Gayathri]

Hi @Sourabh_Vats ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Ink Tank 316 printer is encountering a problem where it can only print a single job before needing a restart. This issue could be related to several factors. Here are some troubleshooting steps to try:

Check for Printer Queue Issues:

• Make sure the print jobs are being cleared from the queue after the first print. Sometimes, a stuck job in the print queue can block further prints.
• Open the printer queue on your computer (via Devices and Printers > Right-click your printer > See what's printing) and clear any stuck jobs.

Update Printer Drivers: 

• Outdated or corrupted drivers might cause issues with multiple print jobs. Visit the HP Support website and download the latest drivers for your printer model.

Check Printer Firmware: Update the firmware on an HP printer

• Ensure the printer firmware is up to date. Go to the HP Smart app or HP website to see if there are any firmware updates available for your model.

Check for Connectivity Issues: HP printer setup (Wi-Fi network)

• If you're using a wireless connection, ensure there’s no interference or instability in your Wi-Fi network. You may want to try a wired USB connection to see if the issue persists.

Printer Reset:

• Perform a reset of the printer to clear any temporary glitches:
  • Turn off the printer, unplug it for about 60 seconds, then plug it back in and turn it on.
  • You can also try a factory reset if the issue continues, which will reset the printer to its default settings.

Print Spooler Service (Windows):

• The print spooler on your computer may be causing the issue. Try restarting the spooler service:
  • Press Win + R, type services.msc, and press Enter.
  • Find Print Spooler in the list, right-click it, and select Restart.

Try Another Computer:

• To rule out any software issues with the computer, try printing from a different device or computer. If it works fine on another device, there may be a problem with the setup or configuration on the original computer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sourabh_Vats]

Thanks for your response.

I will try the solutions you mentioned, next week. And will respond after that.

[A_Gayathri]

HI @Sourabh_Vats ,

Thank you for your response. Sure please try and let us know If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

[Sourabh_Vats]

No, unfortunately, the issue is still there.

I have restarted the Print Spooler and I was able to print multiple jobs. However, it worked only one time. The next time I tried to print the printer HP 310 printed one job only and for the next job, I had to restart the printer.

I have downloaded the HP app but there is no option to install firmware.

[A_Gayathri]

Hi @Sourabh_Vats ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!