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‎07-02-2020 02:34 PM

HP Recommended
Product: HP Inkjet 3755
Operating System: Microsoft Windows 10 (64-bit)

About 2 weeks ago, my roommate was trying to print a bunch of documents on my 3755 that we share among all roommates. The prints were smudged so he wiped the contacts clean in an effort to fix the smudging. Ever since, there is now absolutely NO black ink at all. I understand that you’re not supposed to wipe the contacts. Has this broken my printer? I’ve tried changing the ink cartridge and still no black prints. I’ve tried all the troubleshooting listed all over this website. I’ve tried cleaning and realigning countless times. Does wiping the heads really ruin your printer? Is there anything that can be done or do I have to buy a new printer?

 

Thanks in advance for responses.

5 REPLIES 5

‎07-02-2020 03:13 PM

HP Recommended

Check the ink cartridge first, touch the printhead to a paper towel do you see a solid black line of ink?

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‎07-02-2020 03:15 PM - edited ‎07-02-2020 03:16 PM

HP Recommended

Currently, there is no ink on the cartridge print head. It’s all metal with no trace of ink. The printer is reporting that the cartridge is about 75% full of ink. 

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‎07-02-2020 03:22 PM

HP Recommended

You have a bad cartridge, how long has the printer been sitting unused?

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‎07-02-2020 05:04 PM

HP Recommended

Maybe a month without any usage at all? I tried other cartridges (which were older) which did have some ink in there but did not work either. Would a new cartridge solve all the issues?

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‎07-02-2020 06:09 PM

HP Recommended

Most likely.

Inkjets need to be used every 5-7 days to keep the ink in the printheads in a liquid state.

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