HP4630 not working

[Allthatglam11]

My HP Officejet 4630 is not working at all. I was printing something off my phone wirelessly when all of a sudden it stopped and there was an error message on the printer. Unfortunately I did not write the message down. After that the printer went dead and won’t turn back on no matter what I do. I’ve checked fuses, moved the printer, and nothing seems to help. The power button just does not work. Any thoughts? 

[Sneha_01]

Hi @Allthatglam11 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Officejet 4630 is completely unresponsive. Here are some troubleshooting steps you can try to get it working again:

1. Check the Power Source and Cable

• Ensure the power cable is properly connected to both the printer and the electrical outlet.
• Test the power outlet by plugging in another device to make sure it's supplying power.
• Inspect the power cord for any visible damage. If the cord appears damaged, you may need to replace it.
• If you’re using a power strip or surge protector, plug the printer directly into the wall outlet to rule out any issues with the power strip.

2. Power Reset

• Unplug the printer from the power source.
• Wait for at least 60 seconds to ensure any residual power is drained.
• After waiting, plug the printer back in and try turning it on.

If this doesn't work, try the following:

• Press and hold the power button for about 10-15 seconds while the printer is unplugged (to discharge any leftover power).
• After releasing the button, plug the printer back in and try turning it on again.

3. Check the Printer’s Control Panel and Display

• Look for any lights or messages on the control panel that could give you a clue about the error.
• If the screen is completely blank, it's possible the printer is experiencing a hardware failure.

4. Perform a Hard Reset

• Sometimes, performing a hard reset can help to reset any internal systems that may be causing the issue.
  • Unplug the printer from the power source.
  • Press and hold the power button for 30 seconds.
  • Release the power button, then plug the printer back in and try turning it on.

I hope this helps.

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