HP5520

[PieterF3rd]

HP 5520 doesn't print black anymore. Any fellow victims?

[sandytechy20]

@PieterF3rd

Welcome to HP support community.

Did you make a copy and check if that prints in black?

Meanwhile:

Print a Print Quality Diagnostic report

1. Load plain, white paper in the tray.

2. From the control panel home screen, touch the Settings icon .

3. Touch Tools, and then touch Print Quality Report.

   The printer prints the Print Quality Diagnostic report.

   

If that does not print in black, follow the below steps:

Clean the printhead

1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.

2. From the control panel home screen, touch the Settings icon , and then touch Tools.

3. Touch the Down Arrow , and then touch Clean Printhead. The printer cleans the printheads, and then prints a test page.

4. Review the print quality on the test page.

   

   • If the print quality on the test page is satisfactory, return to the current print job.

   • If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[PieterF3rd]

My dear Sandy,

Thank you so much for your reply to my message.

I went through all the phases you mentioned.

The print quality on the test page was still unsatisfactory (i.e. no result), so I performed a third cleaning of the printhead.

As I expected without any success; black still refuses to print.

And doesn't copy in black too.

The problem occured for the first time when I replaced the colour cartridges.

I also contacted the Dutch HP service desk and explained my problem.

After a chat of an hour and a half the agent advised to buy a new printer.

That's not the answer I want to hear, so I started this community search for fellow sufferers of not printing black HP 5520's.

[sandytechy20]

@PieterF3rd

This seems to be a cartridge issue.

I would suggest you to replace the black cartridge and check if that works.

Cheers.

[PieterF3rd]

Sandy,
That was the first thing I did before contacting the HP service desk.
Bought a new 364 black cartridge (on payment of € 9,45).

But still: no black printing.

Any other suggestions?

Regards,

Pieter

[sandytechy20]

@PieterF3rd

This sounds to be a printer issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.