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‎06-15-2020 02:25 PM

HP Recommended
Product: lenovo e490, lenovo v115 and asus laptop
Operating System: Microsoft Windows 10 (64-bit)

After the last win 10 updates my hp5540 printer does not print in color any more. I have 3 laptops two lenovo and one asus, same behaviour. Even after many attempts do uninstall and reinstall drivers nothing changes. ...and I am paying instant ink. Please help.

1 person had the same question
1 REPLY 1

‎06-17-2020 10:13 AM

HP Recommended

@Lernity 

Hello,

In order to solve this problem, configure a new Port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.

I remain at your disposal in case of need.

Best regards,:Wink:



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