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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Welcome to the HP Support Community!
- Try to make a copy and check if that works.
- If the printer is not able to make a Black copy, it could be a hardware/ink cartridge issue.
Updating the printer firmware and cleaning the printhead may resolve this issue. Let us try these steps:
Step 1: Update the printer firmware
Click here to know different methods of updating printer firmware.
Step 2: Check ink levels
On the printer, touch Settings
, touch Tools, and then touch Estimated Ink Levels.
If any ink cartridges are critically low or empty, replace them with new genuine HP ink cartridges.
Step 3: Clean the printhead
Touch Settings, touch Tools, and then touch Clean Printhead.
If print quality is unacceptable on the page that prints, touch Clean Again to perform a second cleaning, and then continue to the next step.
Step 4: Print a Print Quality Diagnostic report
-
Load plain white paper in the tray.
-
On the printer, touch Settings
, touch Tools, and then touch Print Quality Report.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
HP Recommended
Welcome to the HP Support Community!
- Try to make a copy and check if that works.
- If the printer is not able to make a Black copy, it could be a hardware/ink cartridge issue.
Updating the printer firmware and cleaning the printhead may resolve this issue. Let us try these steps:
Step 1: Update the printer firmware
Click here to know different methods of updating printer firmware.
Step 2: Check ink levels
On the printer, touch Settings, touch Tools, and then touch Estimated Ink Levels.
If any ink cartridges are critically low or empty, replace them with new genuine HP ink cartridges.
Step 3: Clean the printhead
Touch Settings, touch Tools, and then touch Clean Printhead.
If print quality is unacceptable on the page that prints, touch Clean Again to perform a second cleaning, and then continue to the next step.
Step 4: Print a Print Quality Diagnostic report
-
Load plain white paper in the tray.
-
On the printer, touch Settings
, touch Tools, and then touch Print Quality Report.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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