HP6520 no longer prints. First the black failed now colors don't print. Installed all 4 new cartridg

[Hal2019]

HP6520 suddenly quit printing in black but briefly continued to print in other colors. I replaced all cartridges with 564XL. Now nothing prints. Ran diagnostics in "tools" which reveals the three color cartridges are ok but, the black cartridge is a total blank. I have aligned the printer 4 times without any change.

[Raj1788]

@Hal2019

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you facing the same issue while making a copy?

Are you using genuine HP Ink cartridge?

If you are facing the same issue while making a copy follow the below steps.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Ten, click on this link: https://support.hp.com/us-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/document... and follow the troubleshooting steps.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)