HP6600 on WLAN, but not seen by any computer

[street-rodder]

Not sure what happened.  Until two weeks ago, our HP6600 worked fine.  I ran out of toner in a couple cartridges.  I replaced them and ever since, the printer is unreachable from any computer.  (We have a Dell notebook, Toshiba laptop and a System 76 Linux workstation)

I've disconnected and reran the wireless setup wizard (connects fine),, unplugged the printer, waited 30 seconds and repluuged it in.  Ran the troubleshooting wizard from one of the W10 machines.  All to no avail.  I downloaded the troubleshooting program and ran it (I think).  I say that because it looked exactly like the troubleshooting in the HP software already on the notebook.

Any suggestions?

[Raj1788]

@street-rodder

Thank you for joining the HP Community

Is the copy working fine?

If the copy is working fine, follow the below instruction.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-6600-e-all-in-one-printer-se... to download and install the HP Officejet 6600 e-All-in-One Printer series - H711 Full Feature Software and Driver.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[street-rodder · Accepted solution]

Sorry about the delay, I was out of town for a few days.

I am running the print and scan doctor.  Stuck in the same 'loop' with it as every other solution I've tried so far.

The printer says it's on my network, but the 'doctor' can't find it.

I will delete and re-install the driver on my Windows machine.  It won't help, but I can rule it out.  I say this because if the

driver were the issue, then only one computer would have a problem, not all of them (including my Linux machine).

[street-rodder]

OK, it's printing, even with the Linux machine.

Is it possible that the driver sends software to the printer as well?

[Raj1788]

@street-rodder

Check for the anti-virus in your computer, this might cause this issue.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)