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Locked

‎08-22-2024 08:09 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

now that i have a new modem. I cannot do a Wireless Setup Wizard because it says the feature has been locked by the person who set up the printer.

I set up the printer. I didn't lock it.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2024 10:22 PM - edited ‎08-22-2024 10:24 PM

HP Recommended

You need to reset the printer first

 

 

This video might be helpful for the 6978 using the WPS or push button method.

Video showing how to reset the 6970

Wi-Fi setup to the router for the 6970 and the 6978 with a smartphone

WPS or push button setup video for 6970


full feature driver package for windows
Sep 2022

DeskJet Reference 6978 6970 6970

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎08-22-2024 10:22 PM - edited ‎08-22-2024 10:24 PM

HP Recommended

You need to reset the printer first

 

 

This video might be helpful for the 6978 using the WPS or push button method.

Video showing how to reset the 6970

Wi-Fi setup to the router for the 6970 and the 6978 with a smartphone

WPS or push button setup video for 6970


full feature driver package for windows
Sep 2022

DeskJet Reference 6978 6970 6970

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-23-2024 08:42 AM

HP Recommended

Thank you very much. the video helped.

Was this reply helpful? Yes No
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