HP7720 menu stuck cannot reset

[GreenBenoit]

Hi, I have the same problem as the one described below. Apparently the problem was further handled in a private conversation and I do not have the outcome. Can you help me out ?

Hi, My HP 7720 printer/scanner has got itself stuck in the menu area. It will not print and shows as offline in windows. I think that a full reset may do the trick but I cannot get the device to respond.

I have removed the power supply and internet feed end waited for 60 seconds before replacing the power but the problem still exists. The panel shows the 3 icons down the left hand side (home , ?, refresh) and the wi-fi light shows blue. The power button does not seem to do anything.

I also tried to remove power and hold the button down for 60 seconds before reapplying power but the screen display still shows the same.

This is important as the scanner is used to record community bills etc and I do not want to have to replace it as it was working well. The print function has never caused any issues.

Has anybody come across this persisting menu before?

[Garp_senchau]

@GreenBenoit, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Let me know how it goes

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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