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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎09-17-2025 03:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP 7740 won't print, have reinstalled software, trouble shooting etc. Printer shows "printing" but never completes, diagnostics won't solve "driver" problem. HP smart and esay start wont resolve?

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1 REPLY 1

‎09-19-2025 04:55 AM

HP Recommended

Hello @vinnied57, and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP OfficeJet Pro 7740 Wide Format All-in-One Printer shows "printing" but never completes the job, and HP Smart and Easy Start haven't resolved the issue. Let's walk through a few targeted steps to fix this:

Perform a Full Power Reset

  • Turn off the printer.
  • Unplug the power cord from both the printer and the wall outlet.
  • Wait 60 seconds.
  • Plug it back in directly to a wall outlet (avoid surge protectors).
  • Power it on and retry printing.

Remove and Reinstall the Printer Driver (Clean Install)

Sometimes remnants of old drivers cause issues. Here's how to do a clean reinstall:

Uninstall Existing Drivers

  • Go to Control Panel > Devices and Printers.
  • Right-click your HP 7740 and select Remove device.
  • Open Programs and Features and uninstall any HP printer software.

Reinstall Using HP Easy Start

Check Print Spooler Service

  • Press Windows + R, type services.msc, and press Enter.
  • Scroll to Print Spooler, right-click > Restart.
  • Ensure its Startup Type is set to Automatic.

Try Printing from Another App or Device

  • Test printing from Notepad or WordPad.
  • If possible, try printing from a mobile device using the HP Smart app.

Firmware Update (if applicable)

Outdated firmware can cause print jobs to hang.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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