HP8012e UA_400:EB000U0410 Problem with your HP Account

[micarius]

Hi there,

it now severall days that i try to get my printer to work. I only print occasional so last print was some month ago .. when i started the printer some days ago it shows me the "A Problem has been occured with your HP account".

I googled and tried all listed "solution" - uninstall software, reset printer, HP Printer Doctor .. everytging i could find in the internet but nothing helped. 

So i am sitting here with a perfectly fine printer which is not working because it dont please HP:

I tried to subscripe to InstaInk but i cant finsig the setup because of the error ( UA_400:EB000U0410).

Please, dont answer with that standard answer - i did it all .. i checked at least 100 posts about this error and tried all advises.

As i got a set of ne

[Gaya1239]

Hi @micarius,

Welcome to the HP Support Community

I understand you are getting an Error Code: UA_400_EB000U0004HP OfficeJet 8012e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Please follow the steps mentioned in this document: HP printers - 'We're sorry, something went wrong error

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[micarius]

sadly the printer is still rejecting to print and i getting the same error again. 

I need the printer to print.

[Gaya1239]

Hi @micarius ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!