-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
For months now I have had the error below. I have tried everything I can think of including updating via both a pc and Mac which would not work and I can not get rid of the message. If I click retry it just comes back, if I click OK it goes away for a few hours but is back the next day. Just about ready to throw the thing in the bin as getting more and more annoyed with companies forcing updates on devices that did not need them and then making them obsolete. Of course this also happened around the time the extended warranty ran out as well. Printer works fine when the message goes away. Ive tried so many times to find help and the whole HP "Support experience" has driven me mad!!!
2
0
0
HP Recommended
Has anyone got a solution to this? Ive also tried connecting using a cable and it makes no difference it still won't update. Ive tried doing the update via the embedded web page and that just freezes also.
The other annoying thing now is that the printer no longer goes to sleep as the error stays on the screen permanently until you click OK but it then comes back in about 8-10 hours. This is a waste of electricity and is ridiculous.
There is a greyed out check box on one of the pages that gives the option to turn off auto updates but I can't select that either.
I have a monthly subscription for ink and apparently I should be able to get direct support but I can't find how to either.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community