HP8610 Cartridges Not Moving

[LJORDIL]

I was getting a cartridge error on my HP 8610 no matter how many ink cartridges I installed. I came here and saw a post from an HP employee suggest a hard reset, unplugging, holding the power button and restarting. I did that and now I’m getting the same error message but now when I open the door, the Printhead doesn’t move AT ALL. It is stuck in the right position, and the touch screen has become completely unresponsive. So now I have a useless printer and nearly $150 dollars in ink cartridges I can’t even remove. Anyone have any suggestions for how to get out of this mess?

[A_Gayathri]

Hi @LJORDIL,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you've encountered a challenging situation with your HP Officejet Pro 8610 printer. Here are a few steps you can try to troubleshoot the issue:

Power Cycle and Connection:

• Ensure the printer is properly connected to the power source.
• Try a power cycle: Unplug the printer from the power source, wait for about 60 seconds, and then plug it back in. This may help reset the internal components.

Check for Paper Jams:

• Make sure there are no paper jams inside the printer. Paper jams can sometimes cause issues with the printhead movement.

Manually Move the Printhead:

• Turn off the printer.
• Gently move the printhead manually to see if it's stuck. Be very careful not to force it, and make sure there are no obstructions.

Remove Ink Cartridges:

• Open the printer cover and remove all ink cartridges.
• Check for any obstructions or debris around the printhead path.
• Reinstall the ink cartridges and close the cover.

Perform a Hard Reset:

• Unplug the power cord from the back of the printer.
• Disconnect the power source.
• Wait for about 2-3 minutes.
• Reconnect the power source and plug the power cord back in.
• Turn on the printer.

Update Firmware/Software:

• Make sure your printer firmware and software are up-to-date. You can check the HP website for the latest updates and install them.

I hope this helps. 

Take care and have a good day.-

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