HP8710 Won't recognize new ink cartidges

[j_webb]

I got a "Depleted cartridges must be refilled for printing to continue" error. I bought and installed four new cartridges--black and the the three color cartridges. The error is still there. I have followed the suggestions in the HP Scan and Print Doctor software and the error remains.

[Raj1788]

@ j_webb

Did you try using a different ink cartridge?

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the control panel to clean the printhead.

  caution:

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Clean Printhead, and then touch Continue.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

     note:

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Try to print.

Refer to this document: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen... for Black or Color Ink Not Printing, Other Print Quality Issues.

Keep me posted, how it goes!

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Have a great day!

Cheers:) 

[j_webb]

Hi Raj,

I have done the first step about 5 times and it didn't help.

I cannot clean the printhead as the message about depleted cartridges pops up and the printer will not do anything.

Is there anything else I can do?

Thanks

[j_webb]

Raj, did you read my post? I mentioned that I bought 4 new cartridges and installed them, and it has not cleared the error. These cartridges are very expensive, and I cannot just keep buying more cartridges, I need to get the printer working with the new cartridges.

Thanks

[Raj1788]

@ j_webb

This is a hardware issue, I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!

[j_webb]

Thanks, Raj.