HP8715 won't recognize full cartridges

[flybooey]

I ran the OEM cartridges until empty, no problems.

Replaced them with aftermarket cartridges and they performed flawlessly.

I had the OEM ones refilled and attempted to use them today. They are full but the status indicator states they are empty.

I followed the procedure....

I pulled the power from the rear and waited >60sec.

Returned power direct to wall and waited until the printer was silent.

Updated the firmware via the App, which stated it was already up to date 

Still states the cartridges are empty.

I don't want to spend more money on cartridges if this is unfixable.

Ridiculous .... is this some sort of firmware lock?

Can anyone shed some light? 

Thanks

Dave 

[Betty0610]

@flybooey

Welcome to the HP Support Community.

HP doesn't recommend refilling or using non HP ink.

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[flybooey]

Seriously.....

That is you response? Obviously HP doesn't recommend using any other ink like every other manufacturer of literally anything.

If you are not going to offer any assistance or tips or anything constructive why bother? As stated I've already followed all the cursory waste of time reset procedures and "cleaning" the cartridge contacts of the peanut butter which can contaminate the contacts on the chips which are the root problem "scam" of the cartridges along with the "scam" updated firmware which blocks non-HP cartridges.

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!