HP9020 series fails to print photos on 10x15 cm (4x6 inch) original HP photopaper.

[bluebird01]

Hi HP community, 

We bought a 9020 series inktjet printer last year, one of the reason we got this was to print borderless pictures. I have printed A4 fully sized pictures before and those worked perfect. 

However this week I am trying to print photos on 10x15 cm (4x6 inch) original advanced photopaper HP paper that I bought in the store (on the box it says it woks with ALL INKJET PRINTERS), and what a mess. I have set my settings correctly, 10x15 cm, photo glossy paper in my computer and on the printer those settings are correctly. It starts to print and makes sounds of printing, and when it is done it flops out with an empty front and 4 ink-stripes on the back. I have placed the photopaper in tray number 2 with the gloss down, which is for photo-paper.

Attached is how the photo paper looks like after printing. 

This is so frustrating! Anyone know how to fix this problem? There are literally no more settings I can think of that needs to be adjusted. 

David

[Jay_G24]

Hi @bluebird01,

 I'd like to help!

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the input tray.

2. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

3. Swipe up on the display, touch Reports, and then touch Print Quality Report

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Also, clean the input rollers-Paper Jam Error

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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