HPENVY5000 SERIES

[Seanybear2016]

• Just turned the printer on to print something out..it printed out a double sided page ok..and then the other pages if was only printing out half of each line..then says the printer alignment is gone. How do I resolve this?

[Raj1788]

@Seanybear2016

Thank you for joining the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on, remove the ink cartridges and close the door.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed. Put the cartridges back in and check if the printer goes through an alignment.

If the issue persists, refer to this document: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/document/c04855... for Alignment Unsuccessful.

Keep me posted, how it goes!

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Have a great day!

Cheers:)