HPEnvy 5540 does not print in colour

[Zusu]

I've used all the HP tools.  WHen they print I get color.  when I print, I don't get color.

This has been the case sine i went Instant Ink.

Thank you.

[A4Apollo]

Hi! @Zusu, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand you have issues printing in colour using the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried printing from a different browser?

Have you tried checking with a different ink cartridge?

Have you tried printing from a different application? Does the issue persist?

Are you able to make a colour copy from the printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

Replace low, empty or faulty ink cartridges on your printer.

Clean the ink cartridge contacts.

Please try few steps recommended below.

Type printers in the search box. Open the printer settings.
On the right side of the screen select Devices and Printers 
Choose the desired printer, click on it with right mouse button, choose Printer properties in the menu
choose the tab Advanced and click on the button Printing defaults
Now, choose the tab Color
Uncheck print in grayscale
Click on apply and select ok
Try printing again and check if it helps.

Or try the steps recommended below.

In the program you are trying to print from, click File, then click Print.
The Print window opens.
Click the button that opens the Properties dialogue box. Depending on the software program you are using, the button might be titled Printer Properties, Options, Printer Setup, Printer, or Preferences.
Check the Printer Features section of the Advanced Properties menu for the Print in Grayscale setting.
If you are trying to print in colour, make sure the Print in Grayscale setting from the drop-down menu is Off.
Click OK to apply the settings, then click Print.
Check the print quality on the document.

Refer this article to further troubleshoot print quality issues with your printer. Click Here

If the issue still persists after trying out the steps. Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Printer serial number-

Shipping address-

Let me know if this helps!

Have a great day ahead! 🙂

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