HPEnvy 6458e

[Caryn22]

When I turn my printer on, lights come on, it dings, then everything turns off. I have unplugged it, reset it, done everything. Am I going to need a new printer or is this fixable? TIA  Caryn

[Garp_senchau]

@Caryn22, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy 6458e printer is powering on but then quickly shutting off, there are a few troubleshooting steps you can try:

Power Supply Check:

• Ensure that the power cord is securely connected both to the printer and to the power outlet.
• Try a different power outlet to rule out an issue with the current outlet.

Factory Reset:

• Although you mentioned resetting, make sure to perform a factory reset if possible. Consult the printer’s manual or HP’s support page for the exact reset procedure for your specific model.

Inspect for Obstructions:

• Open printer panels and check for paper jams or obstructions. These can sometimes cause issues with the printer’s operation.

Disconnect All Connections:

• Unplug the power cable and remove all other cables (like USB).
• Wait for about a minute, then reconnect only the power cable.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,