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‎09-17-2020 01:33 PM

HP Recommended
Product: HP Color Laserjet 452dn
Operating System: Microsoft Windows 10 (64-bit)

Before each print job, the printer prints a page prompting to insert a USB drive for job storage.  We have not enabled job storage for this printer and I can't even find that setting in preferences.  This is causing problems because this is the printer we use for company checks and we've ruined several checks because the job storage message prints on the check. 

 

Anyone have any idea how to fix this?  I looked at the printing preferences and set up and could not find any reference to job storage. 

1 person had the same question
4 REPLIES 4

‎09-17-2020 02:56 PM

HP Recommended

This setting is in the driver. On your computer go to control panel>devices and printers and right click the icon for your printer and then select printer properties from the drop down menu. Next click on the advanced tab and then "printing defaults".

 

Click on job storage and make sure it is off.

 

Repairatrooper_0-1600376142907.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-17-2020 03:00 PM

HP Recommended

I ended up going on the printer itself and resetting it to the factory defaults and that corrected the problem. 

Now, when I click on the advanced tab printing defaults is greyed out.  I can't click on it.  No idea why that happened. 

 

I probably need to reinstall the drivers.

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‎09-17-2020 04:44 PM

HP Recommended

If you do not have administrative rights for the computer you would see options greyed out. Also make sure you are using the HP driver and not the Microsoft drivers.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-21-2020 07:36 AM

HP Recommended

I think they are the Microsoft drivers and not that HP drivers.  I will update.  Thanks.

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