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‎01-31-2021 01:31 PM

HP Recommended
Product: Example: Pavilion 65MFP M28-31
Operating System: Microsoft Windows 10 (64-bit)

Thought I had this thing installed correctly, then when I tried to setup a wireless connection it all went downhill.

Now I cannot even communicate with the printer. 

When I turn it on, the power button blinks and the control panel led display is "HP".  no error numbers, just HP.

None of HP diag software works because it cannot communicate.

HOw can I reset to factory settings?  Or at least get this thing to communicate.

TIA, A very frustrated HP printer owner

Category:
3 REPLIES 3

‎02-06-2021 07:29 AM

HP Recommended

@netsa

 

Welcome to HP Support Community


I would like to help

 

We could try an NVRAM Reset.

 

Please check your Inbox for instructions

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-07-2021 07:14 AM

HP Recommended

Thank You for this reply. I ended up returning the printer for a replacement and ever I’d working as it should. 
I will keep your instructions for a possible future troubleshooting. Just wish this information was documented a little better. I tried wory with HP troubleshoot support and this never even came up. 
 But again, Thank You 

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‎02-09-2021 04:34 AM

HP Recommended

Thanks for keeping me posted

 

Drop us a message anytime you need help

 

Thank you ☺️

KrazyToad
I Am An HP Employee

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