Hallmark cards prints only half of front page on hp4502 printer

[duckfan82]

When printing the first page of a Hallmark Studio card on my Windows 11 HP 4502 printer, half of the front page ( right half) does not print. I have 3 Hallmark Studio programs with most recent 2019 version. All have the same problem

[Dragon-Fur]

@duckfan82 

Welcome to the HP Community --

There is not a reasonable search result for printer model "HP 4502".

There are 32 results if the "series" model is entered in search

Results for "HP 4500 printer" (32) 

Many of the older (common) models are not supported in Windows 11 with the full driver printer software.

OK - Selecting one candidate for the purpose of perhaps answering the question.

HP ENVY 4520 All-in-One Printer  

There are a bunch of ways this can fail and a few ways it can work...

There is a lot here - pick and choose what seems relevant.

ignore what you don't understand.

What?  Without even the printer model, precision is impossible.

Too, I don't have your Hallmark software nor have I used it.

Assuming the printer is clean, the settings are adjusted, the printer is able (specifications) and ready to do the job, it might be able to print on your card paper.

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Software and Drivers > Printer Software - Windows 11 - Full Feature Software

Supported in our example model:

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP ENVY 4520 series Print and Scan Driver and Accessories 

The full driver printer software is required as a foundation to support other programs used to Print and Scan supported sizes, paper, and file types.

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Specifications

View full specifications

Media types

Plain paper; Photo paper; Brochure Paper

Meh.

The information is limited and not entirely useful in the context of the paper weights supported.

Checking another source - same printer

Media Types / Weights

Media Types	Plain paper; Photo paper; Brochure Paper
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 24 lb
Media Weights Supported, By Paper Path (metric)	A4: 64 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²

Note that HP Card paper is defined as "Index" card paper - no more than 200 gsm (110lb)

This means your card paper cannot be heavier than the 200 gsm rated for the printer.

Media Sizes

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	76 x 127 to 216 x 356 mm

Duplex

Duplex Print Options

Automatic (standard)

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Printer - Tray and Paper

The printer must be aware of the paper size and type being used for the current job.

For those printers that support a printer control panel, it is usually the case that the paper sizes and paper types listed (and available) on the printer do not exactly match the paper sizes and sizes in the printer software.

Selecting Paper Types in Printer Control Panel and / or the Embedded Web Server (EWS)

Paper type selections available in EWS -- and at the printer when that printer includes a text-input capable Printer Control Panel -- are different from the paper type selections found in the application / software used to configure the print job.

Select a paper type in Tray and Paper that -- as close as possible -- matches the paper type you are using and is selected in the printer software / application you are using to open, view, configure, and submit the job to the printer.

For example, (if) using

Brochure or Professional paper - matte, select (in EWS):   Specialty Paper - Matte

HP Card paper or Index Paper, if available, select (in EWS):   Plain Paper, Thick  OR  Specialty Paper - Matte

Our example printer

User Guide > Load Paper - Starting on Page 8

and

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

General Example - Paper Size & Type - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

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Software - Settings

Assuming the paper size and weight is supported, the Paper Size used for the paper type must be recognized in the printer and adjusted correctly in the settings.

If relevant to your setup >> True - the printer supports creating a Custom Size Paper Form.

Example - Windows - Custom Size Paper Form

Custom_Paper_Size_Form_Examples_7

Next, Duplex must be supported for the paper size and paper type -- duplex is not a "given".

Although automatic duplex (2-sided) supported by the printer, 2-sided printing is generally restricted for both paper sizes and paper types.

Specific to printing 2-sided Cards >>

Generally, though not always, Duplex is selected in the main menu of the printing software / application but not in the Properties / Printing Preferences.  The logic can seem contradictory.

Booklet Printing might use the logic of "select 2-sided in the print menu" but not in the Properties / Printing Preferences.

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Example - PDF - Booklet Printing

Booklet_Print_9025_PDF_5

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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 Enter the device type and model name of your HP product

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