Hard reset for HP Envy Photo 7855

[NikkisueK]

Hi! I’ve followed the instructions for a printer stuck in the loading page to no avail. How do I hard reset the whole thing? Thank you!

[Dexb]

I have the same problem. A lot of folks have the same problem. And a lot of replies from what appears to be support are of the same theme - unplug and wait for 60 seconds to 4 minutes and press and hold power button for 15 seconds to 30. All the same advise none of which worked. NVRAM reset would need to be resent in private. go figure. and when one tries to look for a contact number(for an out of warranty product such as mine), you are thrown to a page(if one can easily get to that page) which you are to pay for support. if this problem of mine doesn't get support, I am so done with HP. so frustrating for a machine which is just for home use ie not used heavily.

[Rainbow23]

Hi @NikkisueK and @Dexb

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[Dexb]

I don’t see an envelope and when I click on the link provide I am getting this - 

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

[Anand_Andy]

Hi @Dexb,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LuisFernandez]

I need the instructions to perform a hard reset on my 7855 printer. 

[LuisFernandez]

I need to instructions to hard reset my HP 7855 ASAP.

[sandytechy20]

@LuisFernandez

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.