Have OfficeJet 4655 won't print. When I try to print an email it goes directlyto my download folder

[Marji3]

Bad printer connection.  My emails will not print.  When hit "print" it goes directly to my download desktop folder.  " Save print Output As This PC-Desktop".

[Nal_NR]

Hi @Marji3,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to have your emails not print and instead save them as a file. Let’s work together to resolve this issue so you can get back to printing seamlessly.

• Is the printer set as the default printer in your computer's settings, or is it defaulting to "Microsoft Print to PDF"?
• Are you able to print from other programs or files, or does this happen only when printing emails?
• Is the printer connected via Wi-Fi, USB, or another method, and does it show as "ready" in the printer status?

Check the Default Printer:

• On your computer, go to Settings > Devices > Printers & Scanners.
• Ensure your HP OfficeJet 4655 is set as the default printer (marked with a green check).

Adjust Print Settings:

• When printing an email, check the selected printer in the print dialog box.
• If it shows Microsoft Print to PDF or another option, change it to your HP printer.

Restart the Printer and Computer:

• Turn off the printer and unplug it for a minute. Restart your computer, then turn the printer back on and ensure it reconnects to the network.

Test Connectivity:

• Print a test page from the printer’s menu or from your computer.
• If you’re using Wi-Fi, confirm the printer is on the same network as your computer. You can print a network configuration report from the printer for verification.

Reinstall Printer Drivers:

• Go to the HP Support Page for the OfficeJet 4655.
• Download and reinstall the latest drivers and software for your printer model.
• After reinstalling, test printing an email again.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.