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‎10-26-2024 05:12 AM

HP Recommended
Product: HP ENVY Inspire 7920e All-in-One Printer
Operating System: Microsoft Windows 11

Have installed a brand new  HP Envy Inspire 7920e All-in- one  Ink jet printer. It won't Print or Scan but will Copy. When i do a search it tells me "My printer is in an Error state" .

Can anybody help with a Fix?  thank you.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2024 08:17 AM

HP Recommended

See if the EWS page can provide better error information

Use the HP printer Embedded Web Server (EWS)

 

Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎10-26-2024 08:17 AM

HP Recommended

See if the EWS page can provide better error information

Use the HP printer Embedded Web Server (EWS)

 

Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-30-2024 02:23 AM

HP Recommended

Hi Beemer,

                    Thank you for your help my HP printer is now working OK .

                                             Cheers UNSY241

Was this reply helpful? Yes No
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